1. General Policy

New Delhi Public School, Ambikapur is committed to maintaining a transparent and fair fee payment process. Parents and guardians are advised to review all payment details carefully before completing any online transaction.

2. Fee Payments

All payments made through the school's online payment portal are considered final once the transaction is successfully completed. Please ensure that the correct student details, payment amount, and fee category are selected before making payment.

3. Cancellation of Payments

• Online fee payments cannot be cancelled once they have been successfully processed.
• If a payment transaction fails but the amount is debited from your bank account, please wait for the bank's reconciliation process.
• Failed transactions are generally reversed automatically by the respective bank or payment gateway within the applicable banking timeline.

4. Refund Eligibility

Refunds may only be considered in exceptional circumstances, such as:

• Duplicate payment made for the same fee.
• Excess payment due to a technical or system error.
• Incorrect payment processed because of a verified technical issue.
• Any other case approved by the school management.

5. Refund Process

Eligible refund requests should be submitted to the school administration along with the payment receipt, transaction reference number, student details, and the reason for the refund request. All requests are subject to verification and approval by the school.

6. Refund Timeline

Once a refund request is approved, the amount will be processed through the original mode of payment wherever possible. Depending on the payment gateway and banking procedures, refunds may take approximately 7 to 15 working days to reflect in the payer's account.

7. Non-Refundable Payments

• Admission processing fees, wherever applicable.
• Registration or application fees.
• Late payment charges or penalties.
• Any fees specifically declared as non-refundable by the school.

8. Transaction Errors

In case of duplicate transactions, incorrect deductions, or technical payment issues, parents are requested to contact the school immediately with supporting payment details so that the matter can be investigated promptly.

9. Changes to this Policy

The school reserves the right to amend or update this Refund & Cancellation Policy at any time without prior notice. Any revised policy will become effective immediately upon being published on the website.

10. Contact Us

For any refund, cancellation, or payment-related queries, please contact the school administration using the official contact details available on the website. Kindly keep your payment receipt and transaction reference number ready for faster assistance.